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No Soul in the New Hotel?

I’ve stayed in everything from budget hostels to luxury hotels—and, most recently, so-called smart hotels.

With this last type of accommodation most interactions with the hotel and the room are either automated, and/or customers can do this through their smartphone or computer. 

Guests are usually given a code to check in and out and to request specific amenities. There is usually no front desk and no security. Customers can typically program their rooms’ lights, televisions, heating, and air conditioning. 

Why do these types of accommodations exist? 

There is an underlying logic to this type of hotel. When traveling (especially for business or tourism purposes), you spend little time in the room when you’re busy with meetings or sightseeing.

The appeal is clear: automation promises convenience for guests and cost savings for hotels.

In principle, this arrangement makes sense. Nowadays, when you can book, modify, and cancel a reservation online, and with the convenience of your iPhone, modify it online, having a reception staff and even a concierge seems unnecessary.

But all that glitters is not gold. 

To begin with, in-room digital user interfaces are not always intuitive, working, or functioning correctly, and it is not easy to override them. Sometimes, they are in a foreign language and cannot easily switch to English. 

Room and bathroom lights can turn on and off at all times of the day and night. 

Curtains and blinds open and close at hours you may not want. 

And the same is true with televisions, air conditioning, and heating. 

Customer service is almost nonexistent. Chat-based exchanges with hotel management are dominant, and you often deal with an AI bot. 

Reaching a human is challenging. When you do, they are often offshore, unfamiliar with your hotel, and juggling multiple customers.

You are often better able to solve problems than someone working on a different continent. 

Meanwhile, the cleaning staff is typically skeletal. If you have challenges, like the room you just rented was not cleaned, the remediation times may be ridiculous, typically until the next day. 

If your smart hotel has a front desk, the staff can be incredibly rude. This is probably because they have been dealing with customer complaints all day (if they work past 8 p.m.). 

Smart hotels typically offer less security. If you encounter a challenge, such as being locked out of your room or a stranger buzzing your room at all hours of the night, customer service is often of minimal help. It’s better to put a pillow over your head or call the cops.  

So what is going on? 

The so-called smart hotel goes against the basic model of hospitality, which makes guests feel welcome. Hotel rooms are not simply places to rest your weary head. They should be frictionless for the customer. It is not supposed to be a stressful experience, and customers should not be subject to numerous hassles.

So what is the solution? Unless you have a friend or relative who has raved about a location, just like you would do with an Airbnb, home exchanges, etc., carefully read all the reviews on different platforms before booking a smart hotel in a city or country you are unfamiliar with. Treat the positive reviews with a degree of skepticism. 

Remember that there are also hybrid smart hotel models. I recently stayed at one in San Francisco. From when I checked in to when I left, I interacted with friendly staff who assisted patrons with everything from navigating the computer tablet in each guest suite to restaurant recommendations.

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Photo Credit

The Three Stooges from the movie The Idle Roomers (1941)

Seven Popular Myths About Contemporary Street Culture

Street culture has received considerable attention in the popular press, on social media, and increasingly in scholarly circles.

One of the things where less attention is spent is on a reasonably acceptable definition. In short, Street Culture can be defined as “the beliefs, dispositions, ideologies, informal rules, practices, styles, symbols, and values associated with, adopted by, and engaged in by individuals and organizations that spend a disproportionate amount of time on the streets of large urban centers (Ross, 2018, p. 8).

That said, many questionable myths exist about street culture. These beliefs prevent us from adequately understanding its contributions, limitations, and possibilities for use.

Some popular misconceptions about street culture are listed as least to most important.

Myth 1: Street Culture is Unique to Particular Locations

Many assume street culture is inherently tied to specific communities and neighborhoods because they encounter distinct styles, behaviors, and symbols in those urban areas. However, while some elements—such as streetwear trends, graffiti styles, or body modifications—may have originated in particular locations, they are not exclusive to them. The mobility of individuals, the influence of global media, and the commercialization of subcultural aesthetics have contributed to the widespread dissemination of elements of street culture beyond its points of origin.  Rather than being static and place-bound, street culture evolves as it travels, adapting to new environments and merging with local traditions. For instance, hip-hop, which emerged in the Bronx, has been reinterpreted in cities worldwide, leading to distinct regional expressions. Similarly, once rooted in specific urban communities, sneaker culture has become a global phenomenon shaped at the very least by athletic endorsements, hype culture, and corporate branding.

Myth 2: Street Culture is Primarily an American Phenomenon

It may seem like an American phenomenon if one equates street culture solely with the origins of hip-hop and its associated elements (rap, beatboxing, breakdancing, etc.). However, street culture is far more expansive, encompassing diverse expressions like graffiti, skateboarding, parkour, and informal economies. These forms appear worldwide, from Brazil’s pichação and France’s parkour to South Africa’s pantsula dance and Japan’s bosozoku subcultures. Rather than being confined to the United States, street culture emerges in response to urban conditions, social struggles, and creative activities across economically privileged and marginalized communities.

Myth 3: Street culture is restricted to the disadvantaged, excluded, poor, or marginalized sectors of an urban population.

Popular media often portrays street culture as the domain of marginalized and socioeconomically disadvantaged people, frequently linking it to gangs or criminal activity. Although street culture can emerge from economic hardship and social exclusion, reducing it to these conditions ignores its broader appeal and diversity. Many aspects of street culture require significant financial investment, contradicting the assumption that it is solely for the disadvantaged.

For example, lowrider culture—commonly associated with street culture—involves customized cars costing tens of thousands of dollars. Similarly, the sneaker industry, driven by streetwear trends, includes luxury collaborations where shoes sell for hundreds or even thousands of dollars. High-fashion brands frequently draw inspiration from street aesthetics, and affluent individuals participate in street culture by incorporating elements like designer sneakers or graffiti-inspired couture.

By framing street culture as exclusively tied to poverty, we overlook its fluidity and how individuals across socio-economic classes engage with and contribute to it. While some forms of street culture originate in marginalized communities, they are neither confined to nor defined solely by them.

Myth 4: Street Culture is Limited to Urban Centers

Pop culture often reinforces a common perception that street culture exists only in large cities, particularly in low-income areas. Although this view has some merit, street culture thrives in various environments and adapts to different social and spatial contexts. First, street culture extends beyond major cities into suburbs and near suburbs. While neighborhoods like the banlieues of Paris or the Jane-Finch corridor of Toronto share socio-economic conditions with some parts of inner cities—dense populations, high unemployment, and significant immigrant and refugee communities—street culture also emerges in smaller towns and rural regions through informal economies, graffiti, and underground music scenes. Second, street culture manifests in diverse urban spaces beyond the stereotypical “streets.” It influences social interactions in bars, gyms, nightclubs, restaurants, and transportation hubs, shaping behaviors and hierarchies. In schools, students navigate status through language, dress, and affiliations, while in correctional facilities, power dynamics often mirror street norms in a hypermasculine form. These settings demonstrate how street culture is not tied to geography but to social structures that emerge in different institutions.

Myth 5: Street Culture is the Purview of Youth Culture

Media portrayals often highlight youth-centered movements such as hip-hop, graffiti, and skateboarding, reinforcing that street culture is inherently youthful. While younger generations pioneered these movements, street culture is not age-specific. Many older individuals actively shape and sustain street culture in often overlooked ways. These include street vendors, small business owners, homeless and unhoused communities, elderly street performers, artists,  older graffiti writers, and urban creatives. Why, then, does the myth that street culture is the domain of youth persist? This can be boiled down to three overlapping factors: Media Representation, Historical Association, and Marginalization of Older Participants. Street culture is not bound by age—it is shaped by all who navigate, inhabit, and contribute to public spaces. While youth may bring innovation and energy to various aspects of street culture, they are not the only participants.

Myth 6: Street Culture is Mostly Streetwear

Street culture is often reduced to streetwear—sneakers, baseball caps, and T-shirts—produced by brands like BAPE, Stüssy, and Supreme. While these brands capitalize on the aesthetic and energy of urban life, this oversimplification serves a commercial purpose and obscures the broader, more complex concept of street culture. Beyond fashion, street culture includes the ideologies, practices, and interactions that shape life in urban public spaces. This encompasses graffiti, street art, street food, and the social dynamics—ranging from community-building to informal economies, as well as the tensions of policing and resistance—that give urban environments their vibrancy. Street culture is not simply a style; it is a lived experience and a form of expression that extends far beyond retail.

Myth 7: Individuals associated with street culture are engaged in creative or artistic activities.

There is a widespread belief that people who engage with street culture are inherently creative, participating in dance, music, graffiti, street art, and fashion. This myth excludes a significant portion of those involved in street culture, such as individuals who work on or adjacent to the streets, those experiencing homelessness, and street vendors. While these groups may not be traditionally seen as engaging in “artistic” or “creative” activities, they contribute to the fabric of street culture in vital, often overlooked ways. For many, street culture is about survival, resilience, and adaptability—qualities that require significant creativity, even if they don’t manifest in the expected forms of music or graffiti. Street vendors, for example, may not be regarded as artists in the conventional sense. Still, their resourcefulness in marketing their goods, navigating social dynamics, and creating vibrant local economies reflects a creative engagement with their environment.

Why do people hold on to these beliefs about Street Culture?

Many misconceptions about street culture stem from mass media’s (especially news and social media) portrayals, which often reduce it to crime or exoticized subcultures. These representations homogenize the lived experience of those who create and sustain street culture.

Until we critically examine these beliefs, myths, and representations, street culture will continue to be misunderstood, limiting its recognition as a legitimate and complex social phenomenon.

While most communication channels do not engage in this kind of analysis, the academic fields of urban anthropology, geography and sociology, and criminology often provide valuable frameworks (or counternarratives) for understanding street culture beyond the mainstream. Indulging in these academic disciplines may open doors of understanding to people interested in learning about street culture at a deeper level.

Photo Credit

Photographer: Nate Bolt

Title: b-boy executing a freeze

Stairwells Are More Than Passageways

The built environment has numerous underappreciated liminal spaces, and stairwells are among them.

If we examine these structures more closely, we notice many types. They vary based on their placement in a building (e.g., internal versus external), how many sides are surrounded by walls (e.g., open versus closed), their design (e.g., monumental, spiral, split scissors, cantilevered, etc.), and what they are made out of (e.g., concrete, wood, metal, stone, etc.).

While these differences define their physical characteristics, stairwells’ functions and roles go far beyond their structural diversity.

Although these spaces are often seen as purely functional, they also offer a range of benefits and roles in urban life.

Looking Beyond the Obvious

First, stairwells can serve a fitness purpose. Sometimes, people walk or run up and down the stairwells of structures as part of an overall exercise routine. During the COVID-19 pandemic, when gyms were closed and outdoor activity felt risky, some people turned to stairwells to get their steps in. The repetitive, vertical challenge they offer makes them ideal for cardiovascular workouts, and their accessibility ensures they remain a convenient option.

In popular culture, stairwells often serve as dramatic settings. Films like Die Hard and The Joker have used these spaces for tension-filled action scenes, including foot chases, daring stunts, amazing physical stunts, and gunfights. Their confined, vertical nature is ideal for storytelling, emphasizing movement and suspense.

Stairwells also have a social and cultural dimension in everyday life. Residents of crowded or government-assisted housing may find stairwells provide a temporary escape from noisy and overcrowded apartments. They can also act as informal gathering spots, especially in inclement weather, offering a semi-private space for conversations, social interaction, and community-building.

For some people, stairwells become places of reflection, where they can find a moment of solitude amidst the bustle of urban life.

Stairwells may also have a subversive edge. Graffiti writers and street artists occasionally use them as canvases, transforming sterile, functional spaces into vibrant galleries of self-expression and resistance. This kind of urban art improves the aesthetic nature of these areas and reclaims them, imbuing them with cultural and subcultural significance.

Conversely, stairwells are sometimes sites where illicit activities occur. Their semi-private nature makes them discreet venues for behaviors such as substance use. While these activities may be frowned upon, they underscore the role of stairwells as liminal spaces—neither fully private nor entirely public.

Acoustically, stairwells are unique. Their echo chambers amplify footsteps, conversations, and music, creating an auditory experience distinct from other parts of a building. Musicians and sound designers have occasionally taken advantage of these qualities, using stairwells to record or experiment with soundscapes.

Take the Stairs

Rather than seeing stairwells in a purely utilitarian manner, it’s essential to view them as areas that are more than mere conduits.  Stairwells are versatile spaces with functional, cultural, and artistic significance.

Whether as places of exercise, artistic expression, social connection, or even acoustic exploration, stairwells have the potential to enrich the lives of those who pass through them.

By rethinking their significance, we can consider stairwells’ potential to inspire and connect, revealing their place as integral spaces in urban architecture and planning.

Photo Credit

Title: Never ending stairwell?

(Baltic Newcastle upon Tyne)

Photographer: Dave Collie